Trust & Safety
InterGen Volunteer is developing tools to support volunteering in senior living communities. A listing or account is not a safety clearance. Confirm the host’s requirements before planning a visit.
Identity verification
Every volunteer must present a valid government issued photo ID. Student volunteers also provide student identification. A profile or application alone does not confirm that these checks are complete.
Community approval of volunteers
The senior living community reviews applications and decides who may volunteer on site. Confirm approval and visit instructions before attending.
Background checks
Communities may require background checks before approving a volunteer. Confirm the community’s requirements and who will arrange any checks. A listing or application does not confirm that screening is complete.
Age requirements and parental consent
Minors may volunteer only when a community accepts them and a parent or guardian has consented. InterGen Volunteer does not place unsupervised minors with residents.
Supervision
Interactions between volunteers and residents must take place in designated common areas under facility staff supervision. Volunteers must not be left alone with residents in private rooms or bathrooms.
Prohibited activities
Volunteers do not provide medical care, administer medication, lift or transfer residents, access medical records, or enter restricted areas such as medication storage.
Privacy
Do not photograph residents or post resident information on social media. Follow the community’s privacy rules and InterGen Volunteer’s Privacy Policy.
Incident reporting
Accidents, injuries, near-misses, suspected abuse or neglect, and safety hazards must be reported immediately to facility staff and to InterGen Volunteer at support@intergenvolunteer.com. The full Safety Guidelines describe timing and documentation.
Who is responsible for what
InterGen Volunteer is a platform: we help communities post opportunities and help volunteers apply and track hours. The senior living community remains responsible for resident care, on site supervision, and who is allowed in the building. Volunteers are responsible for following instructions and never providing clinical care.
Questions or a safety report? Email support@intergenvolunteer.com.
The binding compliance manual is on our Safety Guidelines page. Privacy practices are in the Privacy Policy.